Booking Terms & Cancellation Policy

Last updated: 25 August 2026

Booking A Place

• Bookings must be made by a parent or carer aged 18 or over with parental responsibility
• A place is only confirmed once we have acknowledged it in writing and payment has been received
• Places are limited and allocated in the order bookings are completed
• Children must be within the published age range for the programme or camp

Payment

Fees are shown on the relevant programme or camp page and are payable in full before the first session unless we agree otherwise in writing. If a payment fails or remains outstanding, we may release the place.

Cancellation By You

• Cancel 14 or more days before the start date: full refund
• Cancel 7 to 13 days before the start date: 50% refund
• Cancel fewer than 7 days before the start date, or after the programme has begun: no refund
• Missed individual sessions are not refunded and cannot be carried over
• Where a booking is made online fewer than 14 days before the start date, you keep your statutory right to cancel within 14 days unless the sessions have already been delivered

To cancel, email us at mts@mindsetthroughsport.com. Refunds are made to the original payment method within 14 days of us agreeing the cancellation.

Cancellation By Us

If we cancel a session for any reason — weather, facility closure, coach illness or insufficient numbers — we will offer a replacement date or a pro-rata refund for the sessions not delivered.

Medical And Additional Needs

You must tell us about medical conditions, allergies, medication and any additional needs at the point of booking, and update us if anything changes. We will do our best to include every child, but we may need to discuss whether we can meet a particular need safely.

Behaviour

We expect respect for coaches, other children and facilities. Where behaviour puts others at risk or repeatedly disrupts sessions, we will speak with you first and work on it together. In serious or persistent cases we may end a place without refund.

Drop-Off, Collection And Late Pick-Up

• Children must be signed in and collected by a named adult, or collected as agreed in writing
• Please tell us in advance if someone different is collecting
• Persistent late collection may result in the place being withdrawn

Photography And Media

We only photograph or film children where a parent or carer has given consent, and you can withdraw that consent at any time. See our Privacy Notice and the safeguarding information on our Parents & Safeguarding page.

Personal Property And Liability

Children take part in physical activity and should wear suitable kit and footwear. We are not responsible for lost or damaged personal belongings. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud, or affects your statutory rights as a consumer.

Changes

We may need to change venues, timings or coaching staff. Where a change is significant we will tell you as soon as we can and you may cancel for a pro-rata refund. These terms are governed by the law of England and Wales.

Contact Us

Mindset Through Sport, Wheaton Aston, Staffordshire.
Email: mts@mindsetthroughsport.com
Phone: 07581 490 587